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Machine Control Supply’s Commitment to Online Privacy
Machine Control Supply respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

The Information We Collect Online and How It’s Used
You can browse our Web site without entering any personal information and therefore remain anonymous during your visit. Only general, non-personally identifiable information that Machine Control Supply logs from all site visits, (such as Internet service provider, operating system/browser type, and pages accessed), will be collected in those instances. This means that a user’s session will be tracked, but the user will not be individually identified. There are times, however, when we or our business partners may need information from you. For example, you may choose to give us personal information when you:

  • Purchase products or services
  • Register as a user of Machine Control Supply products
  • Make requests for materials, customer and other services, and product support, repairs and upgrades
  • Subscribe to newsletters and online services
  • Enter Machine Control Supply-sponsored contests, sweepstakes and other promotions
  • Create a user profile to receive future information, special offers and communications

At such times we may ask you to provide contact and billing information (e.g., your name, address, telephone number, email address, credit card number and expiration date), as well as information about the product or service purchased (e.g., product I.D., serial number, customer number, product version). We also may request demographic or other personal information; however, volunteering such information is optional with you. We may use the information you provide to notify you later about new developments with respect to the products and services you have purchased; to inform you about new products, special offers and services offered by Machine Control Supply its family of affiliated companies or its business partners; to provide you with a more personal experience on our site; or to analyze sales trend data as it relates to geography, time, and demographics. In all such cases, Machine Control Supply keeps the information you provide confidential. Data collected online may also be combined with information you provide through other avenues, such as through warranty card product registration.

With Whom We Share Information
In the ordinary course of business Machine Control Supply will not sell, trade or rent your individual identifying information to others. Machine Control Supply may share the personal data you provide online with Machine Control Supply’s family of affiliated companies, its agents and/or business partners who are acting on our behalf for the uses described above or otherwise to support your customer relationship. In all events, Machine Control Supply requires that its affiliates, agents and business partners keep confidential any individual identifying information disclosed to them. (In the unlikely event of a sale or transfer of assets by Machine Control Supply outside the normal course of business, such customer information may be one of the transferred assets.)

Finally, Machine Control Supply may release personal identifying information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of our user agreements (e.g., Machine Control Supply Web Site Terms of Use), or (iii) to protect the rights, property or safety of Machine Control Supply, our Web site users, or others.

Machine Control Supply will not share personal identifying information provided to us online except as stated above without allowing you the opportunity of consenting to or opting out of such disclosures. When you place an order for Machine Control Supply products, register as a user of Machine Control Supply products, services or promotions, or when you submit a user profile you are given the opportunity of notifying us as to whether you would like to receive future information, special offers and communications via email. All unsolicited email marketing and promotional communications contain an opportunity for you to decline future communications. Additionally, at any time you can opt-out of receiving such further information from Machine Control Supply by sending your opt-out request by email. Machine Control Supply will use its best efforts to comply promptly with all such requests. Email us for more information.

Children and Parents

Machine Control Supply does not intend to collect personally identifiable information from children under age 13 without the permission of the child’s parent or legal guardian. Children under the age of 13 should submit personally identifiable information to Machine Control Supply only with the explicit permission of their parent or legal guardian. Where appropriate, Machine Control Supply will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may email us at the address below and Machine Control Supply will use reasonable efforts to comply with your request.


“Cookies” are small pieces of information stored in your browser on your computer’s hard drive. Some Machine Control Supply pages use cookies, sent by Machine Control Supply or its third-party agents, to better serve you when you return to the site. If you prefer not to receive cookies you have the option of setting your browser to warn you before accepting cookies or to reject them altogether. If you do so, however, some areas of some sites may not function properly.

Our website may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Information Security and Quality
Machine Control Supply intends to protect the quality and integrity of your personal identifying information. Industry-standard encryption technologies are employed when receiving or transferring sensitive data such as personal identifying information in order to prevent its unauthorized use. Only employees of Machine Control Supply or Machine Control Supply affiliates, or Machine Control Supply’s third-party agents who need the information to perform a specific task (for example, order processing and fulfillment), are granted access to personal identifying information. We will make a sincere effort to respond in a timely manner to your requests to review or correct any personal identifying information that Machine Control Supply may maintain about you.
It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information. Machine Control Supply reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.

How to Contact Us
If you have requests or questions in connection with this Privacy Statement please contact us at the address below:

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240 Thames Road West, EXETER, Ontario, N0M 1S3, Canada
Telephone: 519-235-0404 Fax:  519-235-1559
Email Rob McIntosh, General Manager: